Annals of bad management.
The Black Queen has won several awards for technology, however, nothing can compare with her outstanding performance as a Bad Manager with The Plan to eliminate Dotland hitting a new low-low-low. Let's just hit the high spots of that plan. The Plan was developed without consulting the stakeholders (only 2 principals were involved, no office managers, no Duchy Castle personnel, no REAL librarians, no library staff) There was NO impact study. We were told that The Plan would only be a pilot study involving only 19 villages. Instead before the pilots even started the Plan was !BAM! dropped on the whole Duchy. That's the big picture of The Plan. When you get to the details it gets even better. No communication, no attempt to ever present The Plan to the stakeholders so they could adapt to it, no information about the Plan developed and distributed. The Black DOT Queen has queenfully resisted any temptation to Do Things Right. At every possible juncture she has Made the Wrong Decision. It's practically supernatural. Any normal human would have done the right thing by accident once or twice. She is definitely the Queen of Bad Management.
An honorable mention award should also go to the local Post Office for deciding to eliminate the number system and go back to people standing in line. Some have suggested that the Post Office is working on their own version of The Plan to make customers vanish.